Wednesday, December 15, 2010

Return to BBT phone/DSL

Supposedly Big Bend Telephone is upgrading the system down here. Its supposed to be more stable, faster and hopefully handle the higher load? Anyway around 2:00 PM yesterday the phones and DSL in the whole area went out and the phones didn't come back up until around 6:00 I guess. The phone and DSL came back up at the legion about then, but only the phone came back up here. (No DSL) I must have rebooted the modem a dozen times last night trying to get it up with no luck. I figured it might be up this morning and the same thing. (No DSL) at least the phone does work.

I called BBT and it actually didn't take long to talk to a tech and she was probably the best tech I've ever talked to about anything. (Spoke clearly, very professional (but actually listened to me) and did all she could to get me back on line.) Unfortunately not though and I'm stuck around here waiting on a higher level of tech to do what they can. They may have to come here, but personally I think its the lousy modems they have now. Some times I have had to reboot it several times just to get online.

At least I didn't do away with the WiFi setup so I do have the legion connection to fall back on.

16 comments:

  1. All done. The service tech brought out a new modem and I'm back online now and even faster speed. :)

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  2. Wow, that got fixed fast. Run a speed test on it?

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  3. Yep Abby. Its a good faster than it was and more consistent.

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  4. Glad you got that all striaghtened out and back on line. A good tech to listend and a faster connection, too. What more could you want?

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  5. I am glad it all worked out for you :-)

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  6. Got the Mj working to so that's even better. Free LD calls. ;)

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  7. That must have been frustrating..glad your back. Did you get your other page going?

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  8. The same has been happening with me, for months. Same as you, a tech guy finally figured I needed a new modem. Went shopping on Amazon today. I like their customer reviews. You can trust people who have bought something to give a reliable indication of what you're going to get. Think I found the best one. Glad to hear you got yours worked out, and they brought you a new one for free! Not Bad.

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  9. Great news that you're running faster!

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  10. frann, how are you liking Wild Blue? I am still on the fence.

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  11. Frann, it was very frustrating, but at least it got fixed the following day and the modem I have now has connections for 4 computers instead of 1 and WiFi capabilities. Being able to connect through the legion while it was down helped a lot.

    Allen, yes it was good to get one for free. I've always gotten them for free from what ever telephone company I was using at the time. Should be the same with all of them!

    D-Rose, I even got a call from one of the techs this morning wanting to know if I was having any more trouble. I'm beginning to like BBT more all the time!

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  12. Wow. That is great customer service. Too bad my place is too far off the beaten trail for DSL.

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  13. Try dealing with the cable company in Honduras. :) They were supposed to move the cable modem into my room yesterday since the person I was sharing it with moved out and I'm paying for it by myself now. Didn't happen. Today, power outage during which I blamed the folks in the room (I live in a hotel) for messing with it till they showed me there was no power at all. All back up now, but... Can I have BBT down here, please?

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  14. Shadowmoss, from reading this and some of your blog it sure sounds like you need a different carrier. No more trouble here so I'm happy.

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